STORE POLICY

Order Processing & Presale

All items are part of a presale collection. Orders placed between May 1st and May 15th are made-to-order.

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Production begins after the presale closes. Orders will begin shipping on June 22nd.

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By placing an order, you acknowledge and agree to these timelines.

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Shipping Policy

Once your order ships, you will receive a confirmation email with tracking information.

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Shipping times may vary depending on your location and carrier delays. Piper & Ziggy is not responsible for delays once the package has been handed to the shipping carrier.

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Returns & Exchanges

Due to the made-to-order nature of our presale items, all sales are final.

We do not accept returns, exchanges, or cancellations once an order has been placed.

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Please review sizing and product details carefully before purchasing.

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Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 5 days of delivery at info@piperandziggy.com.

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Include your order number and photos of the item. We will review and make it right.

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Order Changes & Cancellations

Orders cannot be modified or canceled once placed.

Please ensure all information (shipping address, size, etc.) is correct at checkout.

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Lost or Stolen Packages

Piper & Ziggy is not responsible for lost or stolen packages marked as delivered.

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If your package is missing, please contact the shipping carrier directly.

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Contact

For any questions, please reach out to us: